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Orders & Payments

OVERSEAS ORDERS...
Please note that the postage prices in our Checkout are for Australian orders.
If ordering for overseas we will send you an additional invoice for the difference in postage to your destination. Alternatively you can email your order and we'll add it up and send you a single invoice.

WHERE DO WE MAIL TO?
We are based in Australia and will also post to New Zealand, USA, Canada and UK. We regret we cannot post to Africa due to mail disappearing. We have posted to some western European and Asian countries with success. If you are shopping from outside our usual mailing area, I suggest you make a small order first and see if it arrives safely before ordering again. Some countries don't have postal insurance available, so ordering outside Australia IS AT YOUR OWN RISK.

PAYMENT METHODS...
Our shopping cart processes your order through PayPal where you can use your PayPal balance, Credit Card or linked bank account.
If you prefer not to use PayPal, please email your order and you'll be sent details to pay by Credit Card, Direct Deposit or Money Order (in Australia).

DELIVERY...
We use Australia Post to send out the orders. They are usually pretty reliable. For local orders over $50 in value we add insurance.

LOSS OR DAMAGES...
We send a lot of post and have had the odd thing go astray. We have then been able to claim back the cost of the goods and pass this back to the customer, although it can take quite a while for Australia Post to do the paperwork. We wrap everything securely to keep it safe in transit, but if anything is broken or damaged when it arrives please check all packaging see if it has been opened or torn and photograph any damaged packaging or goods and send the pictures to me so I can put the claim in. I'll advise you on whether we can replace the item or just claim the refund for you.

REFUNDS...
If you decide you do not want the item after you have received it, you may return it undamaged / unused for a refund or credit on the purchase price of the item/s (refund does not include postage).

PRIVACY...
We do not sell or pass on any of our customer's details. We do use your email address to let you know when we get new stock online, maybe every 6 - 8 weeks. If you don't want to be notified, just let us know and we'll delete your address from the list.

WHOLESALE ENQUIRIES...
We are a small retailer and don't have anything available in wholesale prices or quantities. We also don't purchase huge quantities of unseen items from overseas - thankyou anyway.